Data Deletion

The fastest way is from within the app: go to Settings, then your profile or privacy section, and choose “Delete account”. You can also export your data first from the same area. Deletion is permanent and cannot be undone.

If you cannot access your account, email privacy@tradefolie.com from your registered email address with the subject “Delete my data”. We may ask you to verify your identity before processing the request, to protect your account.

On deletion we remove your profile, saved trades and round-trips, journal entries, tags, notes, rules, preferences and analytics derived from your data, and we revoke any stored broker connection credentials.

We may retain a limited set of records where the law requires it, for example invoices and transaction records needed for tax, accounting and audit obligations, or information needed to resolve disputes, prevent fraud or enforce our Terms. Such records are kept only for as long as necessary and are then deleted or anonymised.

Account deletion takes effect promptly, and residual copies in backups are removed in the ordinary backup rotation cycle, typically within 30 days. Data shared with processors is deleted in line with our agreements with them.

For any question about deleting your data, contact our Grievance Officer at grievance@tradefolie.com.